East West Direkt is a brand belonging to the Luxembourg-based East-West United Bank S.A. When you open an account with East West Direkt, your account will be managed by East-West United Bank S.A. in Luxembourg. Your contractual partner is

East-West United Bank S.A.
10 Boulevard Joseph II
1840 Luxembourg

As East-West United Bank S.A. is a Luxembourg bank, your balance is protected by Luxembourg’s deposit guarantee system, which guarantees 100,000 euro per person and bank. It goes without saying that this applies to German investors too. If you open a joint account, 100,000 euro is protected per person.

Since it was founded in 1974, East-West United Bank has been providing financial services to both companies and private persons. In 2016, East West Direkt was launched, offering a select range of savings products in Luxembourg and Germany.

East-West United Bank is part of Sistema JSFC, which is one of the largest listed investment companies in Russia. The Group invests in a wide array of industries, and its companies have more than 100,000 employees in Russia. Sistema is listed on the London Stock Exchange (under the symbol ‘SSA’) and on the Moscow Stock Exchange (as ‘AFKS’).

For more information, go to:
www.ewub.lu
www.sistema.com

At East West Direkt, we give priority to high-quality services and, as such, we grant high importance to the feedback received in this respect. In the event that you need to address any complaint about East West Direkt, you can follow the procedure described here below:

You can lodge a complaint in writing by mail or email to our
Chief Compliance Officer
East-West United Bank
Compliance Department
10 Boulevard Joseph II L-1840 Luxembourg
E-mail : compliance@ewub.lu

Complaints must clearly indicate the customer’s contact details and include a brief description of the reason for the complaint. Our Compliance Department will acknowledge reception of the complaint within 10 business day and will respond to your concerns in the shortest possible timeframe. Upon demand, our policy on complaints handling may be obtained free of charge.

If you have not received any response or are not satisfied with the response given by East West Direkt within 30 days, you can file a request for an out-of-court complaint settlement, in accordance with the provisions of regulation no. 16-07 issued by the Luxembourg financial regulator (CSSF).

Commission de Surveillance du Secteur Financier
Département juridique II L-1150 Luxembourg
Fax : (+352) 26 25 1 - 601
E-mail: reclamation@cssf.lu
More details on the site of the CSSF:
www.cssf.lu/consommateur/reclamations

You live in Germany:

If you place your money with East West Direkt and are domiciled in Germany, you must bear in mind that your interest income will not be taxed automatically because East West Direkt is based in Luxembourg. As such, you must pay tax on your interest income annually, in accordance with the legal provisions. Interest income will be paid to your account without any tax deductions. East West Direkt automatically notifies the relevant financial authorities of your interest income annually. This exchange of information does not, however, release you from disclosing your interest income yourself in your annual tax return.

You live in Luxembourg:

In the case of customers who are domiciled in Luxembourg, interest income is paid to their account less 20% tax.

As East West Direkt is based in Luxembourg, it is not possible to submit a non-assessment certificate. Your interest income can, however, be disclosed to the tax authority responsible for you. Nevertheless, taxes will not be deducted from the accounts of customers who do not live in Luxembourg. Only customers who are domiciled in Luxembourg are paid their interest income less 20% tax.

Please note that tax is not automatically paid on the interest income from deposits made with East West Direkt by customers who are not domiciled in Luxembourg. As such, you must disclose your interest income in accordance with the legal provisions.